![]() Your internet speed depends on several factors, such as the age of your computer or other device, its distance from your router, and the number of devices connected at once. If you are still unable to connect any devices, contact Google Fiber customer support.Continue to the next step to test your Mesh Connection.The mesh point(s) should turn solid white or teal.If your service has been restored, reconnect power to the additional mesh point(s).Reconnect the power and the ethernet cables back to the main Google Wifi point, making sure that the ethernet cable coming from the Fiber Jack is going into the WAN port on the Google Wifi (looks like a little globe symbol).(see Fiber Jack model specific power cycling instructions above if needed). Connect the power to the Fiber Jack and allow the Fiber Jack to power on fully before proceeding.Leave them all unplugged for one minute.Disconnect power from the mesh point(s).Disconnect ethernet cable and power from the main Google Wifi point (connected to the Fiber Jack).Powercycle all Google Wifi points as well as your Fiber Jack Verify that you are connecting using the correct Wi-Fi Name (SSID) and passwordģ. If it continues to pulse red, contact Google Wifi customer support Learn more about fixing network errors.įactory resetthe Wifi point. ![]() When it's done, the Wifi point will reset itself and start pulsing blue, letting you know it's ready for setup.Ĭheck that the ethernet cable is properly connected to your primary Wifi point and modem. The light will turn solid white once the Wifi point is online. If there's still no light, contact Google Wifi customer support. If your Wifi point is already set up and the light is off, check your light brightness settings in the app. Wifi point has no power or the light was turned off in the app.Ĭheck that the power cable is properly connected to your Wifi point and a working wall outlet. You can verify or change your Wi-Fi name & password by signing in to your Google Fiber Accountor by accessing the Google Fiber app. If you cannot connect to your Wi-Fi network, make sure that you are using the correct Wi-Fi name ( SSID) and password. Your Wi-Fi is on, and you should be able to connect. Wait 2-3 minutes for the power, internet and Wi-Fi LEDs to turn to solid blueĭevice is connected to the network and online (talking to ACS).Wait 2-3 minutes for the power, internet and Wi-Fi LEDs to turn to solid blueĭevice is connected to the network and online Powering up or trying to connect to the network Wait 2-3 minutes for the power, internet and Wi-Fi LEDs to turn to solid blue.Plug the power cord back in to the device.Make sure that the ethernet cable is securely connected. No optical connection or Fiber Jack is ranged but not authenticated.Ī device is connected but not passing traffic. Unplug your Fiber Jack from its power source (which depending on your setup, could be a power outlet, ethernet cord plugged into a router, or an ethernet cord plugged into a port in a wall plate.).Wait three minutes for the Fiber Jack to begin working again. Then reconnect your Fiber Jack to the power source.Wait 30 seconds, and plug the ethernet cord back in.Then, unplug your Fiber Jack's ethernet cable from the device it's connected to.Unplug your Fiber Jack from its power source.Remove the bottom cover and make sure that the power button is depressed.The optical connection port, power adapter port, PoE, and reset pin are on the side of the FJ, from left to right, respectively.Ĭlick the GFLT100, GFLT110, or GFLT300 headline directly above to view images of these Fiber Jack models, and use the following information to check the LED light status.įiber Jack (GFLT100, GFLT110, GFLT300, GFLT132, GOGP220C, GOGP222C, and GOXP330C) product info can be found here.The LED indicator is on the front of the device above the Google Fiber label.This model is capable of Power over ethernet (POE). It is currently the standard for new installations for Google Fiber. The optical connection port is on the bottom of the device.The ethernet port, reset button, and power adapter port are on the top of the FJ, from left to right, respectively.The LED indicator is on the front of the device in the upper-right corner.It has been discontinued but some customers may still have FJ 1.0 if they have not upgraded to FJ 2.0.
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